General Terms & Conditions

For REVTALK (Voice), REVNET (Internet) and REVTV (Television) Residential & Small Business Services.

This version is specific to Residential & Small Business customers. You can also ask us for a copy by emailing info@cablebahamas.com. These terms are divided into a General section (applying to every service) and service-specific Specific Terms & Conditions. Both sets apply together. If there is any doubt, the General Terms & Conditions take precedence.

1 The Parties to This Contract

"CBL" is Cable Bahamas Ltd or "us", "we" or "our", otherwise known as "REV". Our registered office is located at GT Corporate Services, Sassoon House, Shirley Street and Victoria Avenue in Nassau, The Bahamas.

"You", "your" or "end user" is the customer who is the account holder of our television, Internet, or voice telephony services ("the services"). This contract covers the services and any device(s) obtained from us in conjunction with the services.

2 This Contract Applies to Your Use of the Services

This contract comes into effect when you place the order, or when you activate any of the services or we activate any of them on your behalf.
You represent to CBL that you are at least 18 years of age and have authority to conclude this contract. If you allow persons under 18 to use our services, you will be liable for all charges they may incur.
You may not resell any service to any other person.
The services sold under this contract are for residential purposes only.
The services must only be used for lawful purposes.
If you do not pay for the services, we may disconnect you or suspend your ability to use the services.

3 This Contract Applies to Your Use of Device(s)

You may not sell or transfer any device(s) unless entitled to ownership and paid in full. A device may include a set-top box, telephone, or cable modem.
Once installed, you may not move the device without our permission unless within the same premises. If lost, damaged or stolen, contact us immediately: 601-2200 (NP) · 602-8800 (GB) · 1-242-300-2200 (toll free) · info@cablebahamas.com.
You may not tamper with the device in any way, including changing or removing serial numbers or performing a factory reset.
You will not own the device. You bear all risk of loss due to theft or damage once delivered.
Device rental charges continue until the device is returned. If not returned after disconnection, you will be charged the full price.

4 Charges

Each service will have its own price payable according to the terms and conditions for that service.
Charges may include device costs, installation charges, call charges, or monthly service charges. With effect from 1 July 2018, all charges are also subject to the current rate of Value Added Tax (VAT).
Statements may be presented by email. If you do not dispute a statement within 1 month from the billing date, it will be deemed accepted.
Charges are payable on the 20th of each month. Statements not paid by the due date shall be subject to a late payment charge.
If receiving services under a promotion, when that promotion ends, usual charges will apply.

5 Changes to the Contract or Services

Charges and terms and conditions may change. We will provide one (1) calendar month's notice of any changes. Changes will be published on our website along with the effective date. If you do not want to continue the contract because of any change, you may cancel by giving us one month's notice by telephone at 601-2200 (NP), 602-8800 (GB), or toll free at 1-242-300-2200, or via email at info@cablebahamas.com.

6 Quality of Service

Our services are provided according to regulated quality of service standards and our Customer Satisfaction Policy, as reviewed on the URCA website. We may have occasions when services are unavailable for maintenance or upgrades — we will always try to give you as much notice as reasonably possible. We cannot warrant 24/7 availability due to force majeure events (adverse weather, power interruptions, civil disturbances). If a service is not available for 3 days or more (excluding force majeure), you may contact customer service at 677-1111 or info@cablebahamas.com to determine eligibility for service credits.

7 Bundles

If you have ordered a bundle of two or more services, the price for each service may differ when provided as part of a bundle. If one or more services in a bundle are terminated or suspended, the standard monthly fee will apply to each remaining service. We may require a minimum contract term for a bundle or one or more services within a bundle.

8 Privacy and Data Protection

We will need to obtain certain personal information to verify your identity and payment method. We may use this information for contacting you, marketing purposes, monitoring usage, or quality control. We will keep your information safely stored and will not share it without your permission (unless legally required), except with third parties to obtain a credit reference. We will not store your credit card or bank account information unless you ask us to. We will observe the requirements under the Data Protection (Privacy of Information) Act 2003.

9 Intellectual Property Rights

You acknowledge that we own the intellectual property rights in and to all of the services, or in the case of device(s), we are licensed to provide them. "Intellectual property" includes ideas, designs, logos, components, formulae, copyright and patents. None of CBL's trademarks or intellectual property may be used without our express permission.

10 Termination or Suspension of Services

You may terminate this contract at any time by giving us 1 month's notice in writing.
If you do not pay your account within 45 calendar days of the due date, we may suspend your services after 5 business days' notice.
If we suspect tampering with device(s) or unauthorised network activity, we may suspend services and/or remove the device.
If you use the services unlawfully or in breach of this contract, we will terminate this contract immediately by written notice.
You will remain liable for all outstanding charges. If reconnected at our discretion, a reconnection fee applies.

11 Warranties

We will replace a device if a material defect is discovered within 90 days from delivery. This warranty does not apply to damage caused by you or ordinary wear and tear. We do not warrant that our services will be incapable of being hacked or tampered with by third parties. OTHER THAN THE LIMITED WARRANTY ABOVE, WE DO NOT OFFER ANY OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED.

12 Your and Our Liability

WE ARE NOT LIABLE FOR CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES ARISING FROM YOUR USE OR MISUSE OF THE SERVICES, YOUR BREACH OF THIS CONTRACT, OR ANY COMPROMISE OF YOUR SERVICE OR PERSONAL DATA. Our liability will be limited to 20% of the total charges incurred by you in the preceding 12-month period where we are proven to have contributed directly and substantially to the prejudice by intentionally committing a wrongful act.

13 Dispute Resolution and Complaint Handling

You have the right to complain if you are not satisfied with the services or if you dispute the charges. Send written notice to complaints@cablebahamas.com or to Cable Bahamas Ltd, Manager, Customer Experience, Robinson Road, P.O. Box CB-13050, Nassau, within 30 days. A complaint will be acknowledged within 5 business days. We will investigate and notify you of our findings within 30 business days. If still unsatisfied, you may escalate to URCA at urcabahamas.bs.

14 General Legal Provisions

These terms and conditions are governed by the laws of The Commonwealth of The Bahamas. If any term is deleted because it no longer applies, that will not affect the rest of these terms and conditions. We may assign this contract in whole or in part without your consent, but will give you notice. You agree that service of notice sent to your email address will be effective.

September 2018 · Revised June 2020